The Billabong Crew Loyalty Program ("Program") applies only to products sold on www.billabong.com and in participating Billabong retail and outlet stores in the United States ("Qualifying Products"); or the performance of an activity designated by Billabong ("Qualifying Activity").
In order to receive the benefits of the Program, You must be an existing Billabong account holder at www.billabong.com or You must visit www.billabong.com and create and activate a Billabong account ("Membership") prior to Your purchase of Qualifying Products or completing a Qualifying Activity. To receive the benefits of the Program when You are shopping at a Participating Billabong Retail or Outlet Store ("Billabong Store"), prior to the completion of Your sales transaction of Qualifying Products You must inform the sales associate of Your Membership by providing Your email address associated with your Membership or ask the sales associate for assistance in creating Your Membership.
Membership is open to all individuals that reside in the United States, excluding all Territories, and are at least sixteen (16) years of age or older. Billabong will not collect personally identifiable information from any person that is known to us to be under the age of sixteen (16). The Program is available only to individuals for their personal use and is limited to one (1) account per individual. Employees of Billabong, pro-form customers and persons using unpublished corporate discounts are not eligible to participate in the Program.
The use and benefits of the Program is subject to, and shall be governed by, these Terms of Use. Billabong may, at its sole and absolute discretion, change Program rules, regulations, benefits, conditions of participation, or Reward levels, in whole or in part, at any time without notice, even though changes may affect the value of the points already accumulated. It is your responsibility to be aware of any such changes. Continued use of your Billabong account shall be deemed acceptance of these Terms and Conditions and any modifications thereto.
You will receive Program Points ("Points") based on the purchase of a Qualifying Product or the performance of a Qualifying Activity. The amount of Points You can earn on the purchase of a Qualifying Product or performance of a Qualifying Activity will be determined by Billabong. The Points You can earn upon the purchase of a Qualifying Product(s) will be determined by the price of the product(s) after any discounts are applied to Your purchase on www.billabong.com or sales transaction in a Billabong Store and exclude taxes, shipping and handling charges. Points You can earn from the performance of a Qualifying Activity will be displayed in the promotional announcement and/or materials accompanying the Qualifying Activity. Billabong has the right to make the final decision on whether a purchase or performance qualifies for Points.
Program members earn one (1) Point for every $1.00 USD spent on Qualified Product(s) purchased on www.billabong.com or in a Billabong Store.
When purchasing Qualifying Product(s) on www.billabong.com You must be logged into Your Billabong account on the www.billabong.com website in order to earn Points from purchasing Qualifying Product(s) and/or from the performance of a Qualifying Activity. To earn Points on purchases of Qualifying Product(s) made in a Billabong Store, prior to completion of the sales transaction when a receipt is issued, You must inform the sales associate of Your Membership by providing your email address associated with your Membership or request assistance in creating a Membership.
Billabong will post earned Points to Your account within thirty (30) days from the purchase of a Qualifying Product or the performance of a Qualifying Activity. Points may only be redeemed after being posted to Your account.
Points will be deducted on purchases of a Qualifying Product if is returned, refunded, a credit adjustment is issued, is labeled as an unauthorized or fraudulent charge, or is made by or for a business.
No Points will be issued on purchases of a Qualifying Product if is returned, refunded, a credit adjustment is issued, is labeled as an unauthorized or fraudulent charge, or is made by or for a business or for a business purpose.
No Points will be issued on past purchases made prior to the Program launch or prior to your Membership in the Program.
No Points will be earned on Qualifying Product(s) purchased with Points.
No Points will be earned on Qualifying Product(s) purchased by Billabong employees, Pro-form customers and customers using unpublished discount promotions.
No Points will be earned on the purchase of a Billabong Gift Card(s).
No Points will be earned on Qualifying Product(s) purchased with a Billabong Gift Card(s) as Your only form of payment.
Points earned from purchase of Qualifying Product(s) that You return for a refund will be deducted from your overall Points balance in your account.
Points have no cash value and cannot be converted to or redeemed for cash, either directly or indirectly. Tax, shipping & handling and any other charges other than the purchase price of the Qualifying Product are not eligible for Points.
Points are not transferable and may not be combined with Points from other Program Members or conveyed by any means to anyone, including through a Member's estate, and may not pass to Members' successors and assigns. Accrued Points do not constitute property of the Member. Accrued Points are not transferable by the Member (i) upon death, (ii) as part of a domestic relations matter, or (iii) otherwise.
Points may be redeemed 1) for a one-time use discount code ("Reward") on future purchases of Billabong products on www.billabong.com or in a Billabong Store; or 2) may be used to purchase certain Billabong products or experiences offered from time to time by Billabong in exchange for Points. To redeem Points for a Reward, Your Membership must be active. When redeeming Points, Points will be deducted from Your account immediately upon successful order submission when purchasing on www.billabong.com or when You redeem Points for a Reward to be used in a Billabong Store.
For purchases made on www.billabong.com, Points are available for a Reward during the order checkout process. You must be logged-in to your Billabong Customer account to apply your available Points to your current order. To use a Reward in a Billabong Store, You must first redeem your available Points for a Reward by visiting www.billabong.com/pages/crew. A Reward issued for use in a Billabong Store is not eligible to used online at www.billabong.com.
Points expire twelve (12) months from the date of Your last purchase of Qualifying Product or performance of a Qualifying Activity or Points redemption. With each purchase of Qualifying Product or performance of a Qualifying Activity or redemption of Points, the expiration of all unused Points will be extended for another twelve (12) months.
Returns of a product(s) purchased with Points will be managed as set for below.
- Returns must be returned to their original point of purchase
- A Return made in its entirety will be refunded to the original method of payment and the Points redeemed to issue the Reward will be credited back to the Membership account within thirty (30) days
- A partial Return of a multi-item purchase will be refunded to the original method of payment, but the Reward will remain used and no Points will be credited back to the Membership account
You can view Your account activity online at www.billabong.com. For information about an individual account or any other Program-related questions or information contact Billabong Customer Service by visiting: www.billabong.com/pages/contact.
To the extent provided by law, Billabong reserves the right to make Rewards and promotional offers available to select Billabong account holders based on purchase activity, geographic location, Program participation, or information supplied by You.
You may cancel Your Membership at any time by notifying Billabong Customer Service by mail, email or telephone.
We reserve the right to close your account at any time if there is no account activity for a period of two (2) years, which will result in the forfeiture of any and all accumulated Points. For the purposes of these Terms and Conditions, "Account Activity" shall mean any purchases, or redemption of Points. Billabong shall reasonably determine if an account is inactive at its sole and absolute discretion.
The information provided by You will be handled according to the Billabong Privacy Policy. If You are interested in learning more about Billabong privacy practices, please visit www.billabong.com and click on the Privacy Policy link in the bottom navigation menu.
We may terminate the Program and/or your Membership at any time at Our discretion.
Abuse of the Program by failing to follow these Terms and Conditions, conducting any fraudulent or illegal activities, purchasing products with the intent to resell, "hacking", or conducting any other improper conduct as determined by Billabong in its sole judgment, may result in immediate cancellation of your Membership and future disqualification from Program or participation in other Billabong promotional programs, forfeiture of all Points accrued, cancellation of previously issued but unused Points, and termination of the business relationship with Billabong. In connection with the enforcement of any of the Terms and Conditions governing the Program, Billabong reserves the right to take appropriate legal action, as it deems necessary, and to recover damages, attorneys' fees and court costs.
Our failure to insist upon or enforce Your strict compliance with these Terms and Conditions will not constitute a waiver of any of Our rights.
Taxes may apply where required by law. You shall be responsible for any taxes that you may incur for receiving and/or redeeming Points.
All determinations by Billabong shall be final and conclusive in each case.