Return Policy

Returns Policy: 30 day Return Period

Request Your Return Here

Holiday extended return policy: Orders placed between Monday, November 18-December 25, will be eligible for 45 day return period on all items ordered via online store.

Billabong wants to assure you are 100% satisfied with the product you purchased, which is why we offer a hassle free 30-day return period on all items ordered via phone or online store.

  •         Original shipping charges will not be added to refund
  •         Items must be in 100% resalable condition
  •           Each item is allowed one exchange per transaction
  •         Return time frame starts from original ship date
  •         No returns on Final Sale items
  •         Returns must be initiated from the original point of sale and online orders will not be accepted for refund or exchange within our retail/outlet locations
  •         $7.50 restocking fee applied for exchanges & returns initiated for refund
  •         Exchanges and prepaid labels are only offered to United States customers. This offer excludes orders being shipped from Canada, certain US territories, and international orders.

o   For all returns outside of the US please contact customerservice@billabong.com