Not all products carry a manufacturer warranty.
Billabong Purchases - For details on warranties, please visit the product description section of the individual item or contact our Customer Service Department at (888) 509-5931 or email@example.com.
For Billabong Wetsuit warranties:
Thank you for choosing Billabong Wetsuits
All Billabong wetsuits come with a limited 2-year warranty on stitching, 12 months on all materials, workmanship and liquid welded seams, from the date purchased.
If your wetsuit meets the warranty guidelines above and you want to initiate a claim, please email Warranty.firstname.lastname@example.org
In your email, please include a description of the damage, a copy of your original proof of purchase (or a bank statement showing the purchase date), and photos of the damage so we can evaluate the claim.
Your claim is important to us and we will respond to all claim emails within 24-48 hours after receipt (Monday – Friday 6 am to 3 PM PST excluding Weekends/Holidays)
Once your claim is approved and you are sending in your suit for repair, please note that:
- All inbound shipping charges are the responsibility of the consumer. Boardriders handles all return shipping costs
- Boardriders is not responsible for any suits lost in transit by the carrier
- Please return your suit completely dry and free of sand. Any suits returned wet will be delayed in the repair process
- Please include a copy of the email you receive from one of our warranty coordinators so we can keep track of your suit in the repair process