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Customer Service Returns

RETURNS

U.S. returns only. For all Canadian returns, please click here.

 

EXCHANGES

If you'd like to make an exchange, please follow our return policy and place a new order for the product you desire.
This will ensure the product is available and gets to you quicker. 

 

RETURN POLICY

  • Merchandise must be returned within 30 days of date purchased.
  • Merchandise must be in original condition.

  •  Items listed as FINAL SALE cannot be returned for a refund. 

  • Shipping charges incurred during checkout are not refundable. 

  • Packages that arrive COD may be denied, or the COD amount may be deducted from your return. 

 

TRACK YOUR RETURN

Please allow 1-2 weeks for returns to be received and processed. 

  • To check on the status of your return, click HERE.

 

CREATE A RETURN LABEL

For all Billabong Crew members, return shipping labels are FREE.

For all other customers, return shipping labels are $5.95. This amount will be deducted from your refund.

  • Click Here to select the items to be returned and print your return label.

  • Drop your package off at any U.S. mail location.

 

You will be notified via email throughout your package journey and once your refund has been approved. 
Returns will be processed within 3-5 days of arrival at our warehouse.
Once approved, allow 2-4 business days for funds to appear in your account.  

 

 

 

The returns warehouse location for U.S. online orders is:

 

BILLABONG.COM

ATTN: RETURNS DEPARTMENT
11310 CANTU-GALLEANO RANCH RD.
MIRA LOMA, CA 91752
 
 

 

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