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Customer Service Returns

RETURNS

 

For all Billabong Crew members, return shipping labels are FREE if returned within 30 days.

For all other guests, return shipping labels are $5.95. This amount will be deducted from your refund.

 

HOLIDAY RETURN POLICY

Any holiday gift you purchase now until December 31st, 2019 at 9:00am PST can be returned until January 31st, 2020.

 

BEGIN A RETURN

Print your return shipping label from home and drop your package off at any U.S. mail location - your mailbox, at work, or the post office.

 

  • SIGN IN HERE to access your order.

  • Are you a Billabong Crew member? You can also access your order by signing in to your ACCOUNT.

  • For all Canadian returns, please see the return instructions below.

 

Returns will be processed within 7-10 days of receipt. You will be notified via email throughout your package journey and once your refund has been approved. Please allow 2-4 business days for funds to appear in your account.

 

RETURN POLICY

  • Merchandise must be returned within 30 days.
  • We will not accept merchandise that’s missing tags, worn, altered, or washed.
  • Shipping charges incurred during checkout are not refundable.
  • Packages that arrive COD may be denied, or the COD amount may be deducted from your return.
  • The returns warehouse location for U.S. online orders is:

 

BILLABONG.COM

ATTN: RETURNS DEPARTMENT
11310 CANTU-GALLEANO RANCH RD.
MIRA LOMA, CA 91752
 
  • For all returns within Canada, please select a carrier of your choice and send to the following address:

 

BILLABONG.COM

C/O REMCO
580 CHESTER RD.
DELTA, BC V3M 5V8
 

EXCHANGES

We are unable to offer exchanges at this time, however we do accept returns. We ask that your return the original merchandise for a refund and place a new order for the appropriate item.

 

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