For all Billabong Crew members, return shipping labels are FREE if returned within 30 days.
For all other guests, return shipping labels are $5.95. This amount will be deducted from your refund.
HOLIDAY RETURN POLICY
Any holiday gift you purchase now until December 31st, 2019 at 9:00am PST can be returned until January 31st, 2020.
BEGIN A RETURN
Print your return shipping label from home and drop your package off at any U.S. mail location - your mailbox, at work, or the post office.
SIGN IN HERE to access your order.
Are you a Billabong Crew member? You can also access your order by signing in to your ACCOUNT.
For all Canadian returns, please see the return instructions below.
Returns will be processed within 7-10 days of receipt. You will be notified via email throughout your package journey and once your refund has been approved. Please allow 2-4 business days for funds to appear in your account.
- Merchandise must be returned within 30 days.
- We will not accept merchandise that’s missing tags, worn, altered, or washed.
- Shipping charges incurred during checkout are not refundable.
- Packages that arrive COD may be denied, or the COD amount may be deducted from your return.
- The returns warehouse location for U.S. online orders is:
- For all returns within Canada, please select a carrier of your choice and send to the following address:
We are unable to offer exchanges at this time, however we do accept returns. We ask that your return the original merchandise for a refund and place a new order for the appropriate item.