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Customer Service Returns

RETURNS

U.S. returns only. For all Canadian returns, please click here.

 

Orders placed through 11/22-12/25 are eligible for return up to 1/31/2021.

All returning merchandise must be in original condition. This policy does not apply to items listed as FINAL SALE.

 

EXCHANGES

If you'd like to make an exchange, please follow our return policy and place a new order for the product you desire.
This will ensure the product is available and gets to you quicker. 

 

RETURN POLICY

  • Merchandise must be returned within 30 days of date purchased.
  • Merchandise must be in original condition.

  •  Items listed as FINAL SALE cannot be returned for a refund. 

  • Shipping charges incurred during checkout are not refundable. 

  • Packages that arrive COD may be denied, or the COD amount may be deducted from your return. 

 

CREATE A RETURN LABEL

For all Billabong Crew members, return shipping labels are FREE. For Canada returns, please see the return policy here.

For all other guests, return shipping labels are $5.95. This amount will be deducted from your refund.

 

  • Click Here to select the item(s) to be returned and print your return label.

  • Drop your package off at any U.S. mail location.

 

Once your return has been received by our warehouse, please allow up to 7-10 business days to complete.

Additional processing time may occur depending on your financial institution before the funds appear on your account.

 

TRACKING YOUR RETURN

Yiou will be notified via email throughout your package journey and once your refund has been processed.

To check on the status of your return, click here.

 

 

 

 

The returns warehouse location for U.S. online orders is:

 

BILLABONG.COM

ATTN: RETURNS DEPARTMENT
11310 CANTU-GALLEANO RANCH RD.
MIRA LOMA, CA 91752
 
 

 

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