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Customer Service Afterpay
 
 

FAQs

What is Afterpay?

Afterpay is a service that allows us to offer our customers the ability to make purchases now and pay for them in four equal payments made every two weeks without any interest.

How do I use Afterpay?

Just shop billabong.com and check out as usual. At checkout, choose Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details. Returning customers simply log in to make their purchase. It’s that easy. Please note that all items in your shopping bag must be eligible for payment with Afterpay, and the total amount due must be between $35 and $2,000.

Where can I use Afterpay?

Installments by Afterpay can only be applied to purchases made on billabong.com

Can I use Afterpay if I’m an international customer?

Afterpay is only available to customers with a US billing address and mobile phone number. Customers with international
billing addresses will not be able to create an Afterpay account.

How does the Afterpay payment schedule work?

All Afterpay customers are required to make their first payment at the time of purchase. The remaining three payments are then charged automatically to your selected payment method every two weeks in equal installments. If you would like to make additional unscheduled payments before they are due, you can log into Afterpay to make your payments early. Afterpay will then adjust the amount owed accordingly.

What if I can’t pay an Afterpay installment?

If funds are not available or you otherwise do not make your payment when it is due, late fees may apply.
Click here for complete terms.

When will my items be delivered if I use Afterpay?

Afterpay orders are delivered as per our standard shipping timeframe after you complete your order online.
Visit our shipping page for more information.

Is there a limit to how much I can spend on a single transaction?

Yes, your total amount due must be between $35 and $2,000 to use Afterpay installments on billabong.com.

What products are not eligible for purchase using Installments by Afterpay?

Afterpay is not available for gift card purchases. If you are purchasing gift cards along with Afterpay-eligible products, you will need to place two separate orders.

How do I return or exchange an item purchased using Installments by Afterpay?

You can return your Afterpay purchase in-store or by mail for a refund. Please check that your return
or exchange meets our return policy. Afterpay will be notified of your return and will process the appropriate refunds. Please do not
return your purchase to Afterpay. If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay
customer support at info@afterpay.com.

Where can I find out more about Afterpay?

Visit the Afterpay website for a comprehensive list of FAQs, and check out Afterpay’s Privacy Policy here. If you have
any questions about your Afterpay account, please contact Afterpay directly via this web form.
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